The SeamlessCMS Online Forms gave Sutherland the ability to track form submissions within the system, so the CMS automatically detects where the submission is coming from and where it should go next. Seamless also introduced the Form Workflow to allow Sutherland to replicate their traditional paper form workflows online.
The Form Workflow allows submissions to be sent to the appropriate staff member for revision and approval. It also allows for the form submission to go back to the original submitter if it requires changes and notifies the submitter if the form gets rejected. Seamless opened up the Form Workflow API, so Sutherland could build any necessary integrations and customisations with their internal developer team.
Council used this to customise the processing of the information when a form is submitted. For example, Sutherland could change the normal submission process so the CMS sends the data to their HR system in the right format required by that system.
Likewise, through a customisation of the Online Forms tool, SeamlessCMS pulls out information from Sutherland’s pay system to know when a person is on leave, when someone is acting, or who they report to, and then the uses that information for the submission and follows that workflow.
Each staff member can see a list of the forms they have submitted or forms that are waiting for their approval directly on the Intranet homepage. They can quickly know who submitted that form or where in it is in the approval cycle.